Internet Marketing
Internet Marketing
Please follow the link below,the work is named ”Assignment” and there are other research materials in the link that are are needed for this work please have a look at the questions especially pages 2 and 3 of the assignment every single one of the contents needs to be covered at list 6-7 lines need to bee written on each item of the content . please let me know if you need further information. the list of the contents are also below. copy and past link in the browser https://www.dropbox.com/sh/3owuy6jqqlfd1ex/AACSqqSQKdGz47iYbdluah09a?dl=0 CONTENTS Task 1: 1.1 The elements of internet marketing: Definition of digital marketing; definition of e-commerce and ebusiness; the internet micro- and macro-environment; benefits of internet marketing e g reach, scope, immediacy, interactivity, targeting; adaptive and closed loop marketing. 1.2, 1.3 The internet marketing mix: product and branding; place e g channels, virtual organisations; price e g auctions; promotions; people; processes; physical evidence; digital marketing tools/e-tools; the online marketing matrix including business and consumer markets; the online customer. 1.4 Interactive order processing: choosing a supplier; selecting a product; check stock availability; placing order; authorisation of payment; input of data; data transfer; order processing; online confirmation and delivery information; tracking of order; delivery; data integrity and security systems; technology e g three-tier architecture (client-server-database); web forms. Task 2: 2.1, 2.2 Search engine marketing (SEM): definition of SEM, definition of search engine optimisation (SEO); advantages and disadvantages of SEO; best practice in SEO; paid search engine marketing, pay per click advertising (PPC); landing pages; long tail concept; geo-targeting e g Google Ad Words; opt inemail and email marketing. 2.3 Online public relations (OPR): definition; advantages and disadvantages; best practice in OPR; online partnerships and affiliation; interactive display advertising; mobile commerce; viral marketing; using offline techniques to support online media 2.4 The internet as a community: customer ‘ownership’ of sites via interactivity, instant messaging (IM); chat-rooms; discussion groups; blogs; portals e g yahoo; social media networks e g Facebook; file sharing sites e g YouTube; Flickr, Twitter; how businesses can use these media; online reputation management tactics Task 3: 3.1 Market research: secondary research data e g published surveys and reports, online research communities; Google insights and trends; blogs; government information e g census; types of research e g researching customer needs; types of information required e g quantitative data or qualitative data; primary market research methods e g online surveys; open and closed questions; focus groups; listening labs. 3.2 Steps in online market research: establish the project goals e g secondary research – background to a business problem, primary research – new product for existing customers; determine your sample; choose research methodology e g survey sent via email or advertised online; create your questionnaire e g www.surveymonkey.com; pre-test the questionnaire; conduct interviews; enter data; analyse data; produce the reports 3.3 Relationship marketing: benefits of relationship marketing e g loyalty, lower costs, easier targeting; electronic customer relationship marketing (ECRM); operational CRM; analytical CRM and data mining e g Amazon past purchase suggestions – collaborative filtering; web analytics; conversion optimisation; segmenting customers e g by value, by loyalty; ECRM technology e g Sales Force software; implementing ECRM e g attracting new and existing customers, incentivising customers, embrace, capturing information; collaborative CRM; maintaining dialogue online and offline; vendor relationship management VRM. 3.1, 3.2, 3.3 Security and trust issues: ‘permission marketing’; value of orders; lead times; payment authorised in advance; consumer trust; transaction security eg data, finan cial details; UK Data Protection Act Task 4: 4.1 The internet marketing plan: situational analysis, key performance indicators in internet marketing e g click through rates, churn rates, sessions; SWOT e g examination of business strengths e g, customer data, weaknesses, opportunities e g opt in email campaigns, threats; environmental analysis; competitors analysis; channel analysis e g texting; set objectives; target markets e g segmenting by channel; decide media e g pay per click; control; feedback. 4.2 Creating an online pay per click campaign: preplanning e g online and offline analysis of the business (as above); customer demographics; the industry and competitors; goal definition e g branding campaigns; set budget, Cost Per Action (CPA) and targets; keyword research; copywriting; bidding; measure; analysing; testing; optimising.